Atos Origin’s managed infrastructure connectivity and security services provide secure network access to LANs, WANs and corporate resources. Services include firewall management, intrusion prevention and identity validation enabling fixed, remote and mobile personnel to work securely.
Firewall services
Our firewall service includes both monitoring and management of firewalls and management servers within the network. Appropriate access rules are applied in combination with the logging and reporting of denied access attempts to the customer environment. Different types of firewall are supported, including MS ISA, Checkpoint and Pix.
LAN services
Enables the inter-connection of all local hardware including workstations, printers and servers at one or more customer sites. The scope of the service includes switches, local routers, bridges, controllers and structured cabling. These are generally configured to provide high resilience, redundancy and failover while maintaining efficiency of the hardware.
The service proactively monitors the availability and capacity of the LAN infrastructure and, in the event of a failure, faults are managed through to resolution. Regular reports identify potential problem areas and recommend measures to remedy any such issues before they impact on the service.
WAN services
This service provides full monitoring and management of network components in a wide area network, typically comprising leased lines and routers. Monitoring ensures that where component failure occurs, swift action is taken to overcome any immediate impact, perhaps via re-routing, to restore the failed component. The maintenance of routing tables plus network performance reporting ensures optimum traffic flow across the network.
DNS and IP address management
IP address management and maintenance of DNS look-up provide flexibility within corporate networks and enable secure, efficient internet access. This service provides planning, implementation and management of IP addresses and DNS management for the corporate network.
Collaborative working
The collaborative working service provides voice conferencing, web conferencing, audio conferencing and instant messaging. Management of cost analysis and system statistics include short calls, long calls and call pick-up. Business continuity and disaster recovery (DR) solutions are also available where appropriate.
Mobility
Our mobility services provide support for an organisation’s mobile personnel, enabling location independent working, home working and mobile working. The service covers a wide range of devices and technologies including Blackberrys, PDAs 3G, GPRS and traditional pagers.
We offer a full lifecycle, end-to-end service approach from procurement to supplier management, including incident and change management.